F.A.Q.

ORDERING

DO YOU SHIP WORLDWIDE?

Yes we do – check out the shipping information section for all our prices and services to different countries. 

CAN I CHANGE/CANCEL MY ORDER?

You can change/cancel your order unless your package has not been shipped.

To find out what stage your order is at login to your account (if you don’t have one you can create one here). To cancel your order, email info@filthymindsco.com with CANCEL MY ORDER in the subject line. Please include an order reference number in the message to make it easier for us to find your order.

Alternatively, you can respond directly to the order confirmation email that you would have received from us.

HOW DO I USE MY DISCOUNT/PROMO CODE/GIFT CARD?

Simply enter your unique gift card or promo code during checkout in the ‘gift card or discount code’ box then hit ‘apply’.

Your discount will be automatically deducted from the total.

HOW DO I DETERMINE MY CLOTHING SIZE? 

If you are unsure what size to go with please check our size chart for exact measurements and to determine the best fit for you.

WHAT IF I MAKE A MISTAKE ON MY ORDER?

You should check your order confirmation email to ensure that all your order details including shipping address are correct. We can make changes prior to your order being shipped from our home office.

If you supply us with the incorrect shipping address or fail to collect your order and it is returned back to us as a return to sender you will be required to cover the re-shipment fees associated with your order.

If you have ordered the incorrect size please refer to our returns / exchanges page for details.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Visa, MasterCard, American Express.

WHEN WILL MY ORDER BE DELIVERED?

We know you’re excited to get your order and we always do our best to get orders out, but sometimes delays occur that are outside of our control – e.g. peak times, holidays and sales, shipping carrier/customs delays and generally being a small team.

Please see our shipping information page for more info on timeframes and shipping methods prior to contacting us.

HOW DO I KNOW IF MY ORDER COMES WITH TRACKING?

All order automatically comes with tracking.

IS IT SAFE TO ORDER ONLINE?

As safe as you can get! We are committed to ensuring that all your information is safe and secure.

SOMETHING ELSE?

Contact us at info@filthymindsco.com !