Returns / Exchanges

EXCHANGES:

To exchange your size/garment, you must:

  1. Check our website to see if the item you are after as a replacement is in stock, if its not available we’re sorry to say we cannot offer an exchange at this point.
  1. If the item is in stock email us at info@filthymindsco.com immediately with your order number and the product you would like to exchange. We will then reserve the replacement item for you. *Please note: if you don’t let us know immediately stock may not be available.
  1. Once the replacement has been confirmed please return the product/s as new with all tags attached via a trackable service. The package also needs to include a printed version of your invoice stating what size/product you are exchanging along with a pre-paid self addressed postage bag for us to ship your replacement item/s back to you. *Please note: If returned goods have been used or worn, unfortunately we can’t accept them.

Lastly, all exchanges must be shipped back to us within 14 days of receiving the order.

You will receive a notification once we have processed your exchange.

If you have any other questions regarding exchanges please don’t hesitate to contact us at: info@filthymindsco.com

RETURNS:

If your order has not arrived as expected or you deem it faulty within the first 14 days, please contact info@filthymindsco.com with your concerns.

DOMESTIC

To return a faulty/incorrect garment, you must:

  1. Email us with proof of damage or incorrect item being received (eg. A photo of damage or different item received to that on the invoice).
  1. If we deem the item faulty/incorrect we will then organize to ship out your correct/new items along with a pre-paid return address label for you to send the damaged/incorrect goods back to us.
  1. If the item is no longer available we will offer store credit or refund.

INTERNATIONAL

To return a faulty/incorrect garment, you must:

  1. Email us with proof of damage or incorrect item being received (eg. A photo of damage or different item received to that on the invoice)
  1. If we deem the item faulty/incorrect you will then need to return the product as new, with all tags inside original packaging via a registered service.
  1. The package also needs to include a printed version of your invoice with a detailed description of the fault and where we can find it.

Once we receive your return and deem it faulty we will either issue a refund or store credit. You will be notifed either way.

Please address all returns/exchange to:

Vatan Mah. Sehit Ceysu Ceylan Sok. No:201 Fidan Apt. Da:2

Karabaglar/Yesilyurt Izmir

TURKEY 35160